Full refunds are available within 7 days of purchase if no credits have been used.
Partial refunds for unused credits may be issued within 30 days at our discretion.
After 30 days, one-time credit purchases are non-refundable.
Credits purchased through one-time recharges expire 12 months after purchase unless otherwise specified.
Expired credits are non-refundable.
You may cancel your subscription at any time through your account dashboard.
Cancellation will stop automatic renewal but will not terminate your current subscription period.
You will continue to have access to the service until the end of your current billing period.
Monthly subscriptions: Refunds are available within 7 days of payment if less than 10% of included credits have been used.
Annual subscriptions: Pro-rated refunds may be issued within 30 days of payment, minus any credits used.
Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date.
No refunds are provided for automatic renewals if you failed to cancel in time.
We may issue service credits to your account as compensation.
In cases of extended outages, partial refunds may be considered on a case-by-case basis.
Submit refund requests through your account dashboard or by contacting billing@agentx.ai.
Include your account details, purchase information, and reason for the refund request.
Approved refunds are typically processed within 5-10 business days.
Refunds are issued using the original payment method when possible.
Credits already consumed or expired.
Accounts terminated for violations of Terms and Conditions.
Custom development or integration services.
Taxes and fees required by law.
We may consider exceptions to this policy on a case-by-case basis. Please contact our support team to discuss your specific situation.
AgentX reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting the updated policy on our website.
For questions about refunds or to request a refund, please contact hello@pragetx.com