This Privacy Policy explains how AgentX ("we", "our", or "us") collects, uses, and discloses information about you when you use our AI-powered conversation agent services.
Name, email address, company details, billing information.
Information about how you use AgentX, including call duration, frequency, and feature usage.
Audio recordings, transcripts, and metadata from conversations conducted through our service.
IP address, device information, browser type, operating system
Information from third-party services you connect to AgentX.
To deliver, maintain, and enhance AgentX features.
To customize your experience and provide relevant recommendations.
To respond to inquiries and send service-related notices.
To analyze usage patterns and improve performance.
With explicit opt-in consent, to improve our AI models.
To fulfill legal obligations and enforce our terms.
We may share data with trusted third parties who provide services on our behalf (e.g., cloud storage, payment processing).
In connection with a merger, acquisition, or sale of assets.
When required by law or to protect our rights.
In other cases with your explicit permission.
We retain your information for as long as your account is active or as needed to provide services.
Call recordings and transcripts are retained according to your account settings and applicable laws.
You may request deletion of your data as described in the "Your Rights" section.
We implement appropriate technical and organizational measures to protect your information.
All call data is encrypted during transmission and storage.
Despite our efforts, no system is 100% secure. We cannot guarantee absolute security.
Request access to your personal information.
Update or correct your information.
Request deletion of your data, subject to legal retention requirements.
Obtain a copy of your data in a structured format.
Object to certain processing of your information.
Withdraw consent for data processing at any time.
AgentX services are not intended for individuals under the age of 18. We do not knowingly collect data from children.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards for such transfers.
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website or via email.
For questions about this Privacy Policy or our data practices, please contact hello@pragetx.com